Support

If you need help with Fill the Gap, you may use the support contact and guidance below. This page is intended to provide the operational and legal support information typically expected for app distribution and review.

Contact

Support email: fillthegap.app@gmail.com

When contacting support: include your device model, operating system version, app version, and a concise description of the issue, along with screenshots if available.

Subscription and Purchase Support

  • Subscriptions and in-app purchases are billed and managed through Apple.
  • You may manage, cancel, or review your subscription through iOS Settings → Apple ID → Subscriptions.
  • If the app includes a restore purchases or restore access feature, use that option after reinstalling or signing back in.
  • Deleting an account within the app does not automatically cancel an active App Store subscription.

Account and Data Requests

If your issue concerns account access, sign-in, subscription restoration, or an available account deletion request, please contact support.

  • Some data may be stored locally on your device as part of normal app functionality.
  • Local app data may be removed if you uninstall the app, depending on your device settings and backups.
  • If your app includes account deletion, the precise effect of deletion depends on the systems connected to that feature and any necessary retention obligations.

Troubleshooting

  • Confirm you are using the latest available version of the app and your device operating system.
  • Force-close and reopen the app if a screen does not load or save properly.
  • Restart your device if the app becomes unresponsive.
  • Reinstall the app if the issue persists and you are comfortable doing so.
  • If a problem continues, contact support with details sufficient to reproduce the issue.

Policy Links

General Service Notice

Fill the Gap is provided for informational and self-management purposes. Support is provided on a reasonable-efforts basis. We do not guarantee uninterrupted availability, specific response times, or immediate resolution of all issues.

Support communications do not constitute medical, legal, financial, or other professional advice.